Returns & Exchanges

Due to the perishable nature of our products, Wildgrain cannot accept physical returns of food items. However, if your order arrives damaged or you are unsatisfied with the quality, we are committed to making it right with a replacement or refund.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and the specific product issue to help our team understand what went wrong.

• 2.
  Contact Support

  Reach out to our Member Experience team at [email protected] within 7 days of delivery with your order number and photos.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine if a replacement shipment or a credit is the best solution.

• 4.
  Resolution

  Once approved, your replacement box will be prioritized for the next shipping cycle or a refund will be processed to your original payment method.